HighCohesion provided clean & reliable order handling for Wild Nutrition’s high-volume subscription business.

Wild Nutrition became an almost instant hit, with hordes of health-conscious subscribers signing up daily. But the brand’s integration setup was unable to handle the high volume.

Each morning, thousands of subscription orders were being processed by Recharge, flowing through Shopify and then into Wild Nutrition’s ERP and WMS. But this integration setup couldn’t handle the load efficiently.

The process took up to four hours, which meant that a portion of the day’s orders were regularly at risk of missing next-day delivery cut-offs, and impacting customer satisfaction.

Orders containing complex product types like bundles and gift cards frequently triggered integration errors. These required manual syncing, creating a major time sink for both Customer Service and Operations teams, leading to growing inefficiencies as order volumes scaled.

To stabilise and scale Wild Nutrition’s operations, we first connected their Shopify storefront to the Priority ERP system to handle the high volume of daily subscription orders.

We collaborated closely with ERPiQ, Wild Nutrition’s ERP partner, to understand the core business processes, align on data mapping, and perform load testing. This partnership ensured that the solution delivered a step-change in performance, not just an incremental fix.

Working alongside Wild Nutrition’s ecommerce team, we also established a standardised structure for bundles, which is crucial for a product catalogue like Wild Nutrition’s, which is heavily reliant on bundled SKUs. This eliminated recurring integration errors and improved order reliability with real-time inventory syncing between the front-end and back-office systems.

We also integrated completed refunds from Shopify into the ERP, giving Wild Nutrition new levels of financial accuracy and visibility across the returns workflow.

• Successfully automated the processing of thousands of daily subscription orders, establishing consistent data flow between Shopify and Priority ERP, reducing fulfilment delays and bottlenecks.

• Resolved recurring integration issues tied to complex product types such as bundles and gift cards, allowing for clean data handoff across systems and more accurate order handling.

• Laid the groundwork for future growth with a flexible integration framework, making it easier to onboard new platforms, product types, or fulfilment workflows down the line.

• Enabled a clean, controlled transition from the legacy system to the HighCohesion platform, avoiding downtime and minimising disruption for internal teams.