Implementing HighCohesion
We build integrations for the world's fastest-growing brands to automate manual work and eliminate financial and operational errors.
Step 1
Discovery
Our team works with you to understand your operational challenges, goals and any training needs, while identifying system updates required before build begins.
You'll get a hands-on demo of the HighCohesion Control Panel so you know exactly what to expect. We'll prepare a Statement of Work and implementation quote for your review.
Step 2
Design
Before a line of code is written, detailed integration requirements are drawn up and shared with you for sign-off, so every flow, edge case and business rule is agreed upon upfront.
Step 3
Build
Our engineers get to work building production-ready integrations, developed to the exact requirements agreed in the design phase. We obsess over the detail so you don't have to.
Step 4
User Acceptance Testing (UAT)
Your integrations are put through their paces. We test thoroughly to surface any potential issues or edge cases before go-live, giving you confidence that everything will work exactly as expected when it matters most.
Step 5
Cutover
A carefully prepared rollout plan is put in place to ensure business continuity throughout the transition, so your operations keep running smoothly while we move you across.
Step 6
Go-Live
We manage the activation process with step-by-step control, so nothing gets missed and nothing gets left to chance.
Step 7
Hypercare
The first two weeks after go-live include an elevated period of support and system monitoring, giving you peace of mind while things bed in.
Meg McDonald
Buying & Operations Director
Ongoing Support
Monthly Data Streaming
Once you're live, your subscription gives you access to high-volume data streaming alongside unlimited access to the HighCohesion Control Panel. You get full visibility of every data flow across your systems, so you always know what's happening and where.
Ongoing Support
Customer Support Plan
Our ongoing support is built around keeping your integrations healthy and your business moving. We proactively monitor and resolve integration issues, implement configuration changes as your business evolves, and launch new features or services when you need them.
FAQs
We operate an email-based, ticketed Support Desk. We also use Slack when we need to discuss a ticket in more detail, and we’re not shy of phone or video calls when needed.
Our current average ticket resolution time is less than 48 hours.
Read our Support Specification for the nitty-gritty details.
Success isn’t static. We’ve got to push things forward. Once your integrations are live and things are running smoothly, you’ll likely have big plans for the future. That’s where our Support Plan comes in handy.
Scalable to the level of support you need, the Support Plan is there to:
- Proactively monitor integrations for issues and solve those caused by third-party systems.
- Integrate configuration changes when you have new ways you want to use your data.
- Launch new features or services for your customers that impact integrations.
Fun Facts:
- Our current average ticket resolution time is less than 48 hours.
- Several brands have launched in new countries through a single support ticket!
- The cost is less than you might think. On average, our clients spend around £900 a month.
Our Support Plan is designed to give you peace of mind knowing that we’re on-hand whenever you need us.