Frequently Asked Questions

We operate an email-based, ticketed Support Desk. We also use Slack when we need to discuss a ticket in more detail, and we’re not shy of phone or video calls when needed.

Our current average ticket resolution time is less than 48 hours.

Read our Support Specification for the nitty-gritty details.

Success isn’t static. We’ve got to push things forward. Once your integrations are live and things are running smoothly, you’ll likely have big plans for the future. That’s where our Support Plan comes in handy.

Scalable to the level of support you need, the Support Plan is there to:

- Proactively monitor integrations for issues and solve those caused by third-party systems.
- Integrate configuration changes when you have new ways you want to use your data.
- Launch new features or services for your customers that impact integrations.

Fun Facts:

- Our current average ticket resolution time is less than 48 hours.
- Several brands have launched in new countries through a single support ticket!
- The cost is less than you might think. On average, our clients spend around £900 a month.

Our Support Plan is designed to give you peace of mind knowing that we’re on-hand whenever you need us.