Frequently Asked Questions

We integrate over 100 systems through our highly robust platform, including:

Ecommerce Platforms
- Shopify
- Magento
- Magento2
- CartDotCom
- SPS
- CommerceLayer
-OracleB2B
-Centra
-Unleashed

Warehouse & Logistics Management (WHM)
-Bleckmann
-Camelot
-JamesAndJames
-JD
-Ongoing
-Panther
-Peoplevox
-Radial
-Seko
-Torque
-Woodland

Enterprise Resource Planning (ERP)
-Brightpearl
-Cegid Y2
-MSBusinessCentral
-MSFaO
-Netsuite
-Priority
-RestApi

Accounting & Financial Management
-DynamicsNav
-SageOne
-Xero

Order & Inventory Management
-Akeneo
-DearSystems
-ItemOptix
-Stocky

Shipping & Delivery
-Aftership
-Metapack
-ParcelLab
-SendCloud
-ShipTheory
-ReBound

Customer Experience & Communication
-SES
-Klarna
-Loop
-StyleArcade

Data Integration & APIs
-AzureApi
-EventBridge
-Ftp
-HDX
-Retool
-S3
-Exporto
-LFLKOMS
-NetTickIT

Cross-Border & Currency Solutions
-XE
-Global-e

Specialised Retail Solutions
-Submarine
-TML
-Resourced
-Swap

In short: yes!

We regularly support brands generating 100,000+ orders an hour and thousands of orders per minute.

From day one, our Solution Design process uncovers any bottlenecks that we need to address. With dedicated infrastructure for each brand and each integration, we can do things like support super-fast processing power to get orders into your ERP and scale down speed for other systems that cannot handle large volumes quickly.

Everything is totally adjustable and we stress test at volume well before going live. We queue and store data that cannot be synced because of destination system limitations, meaning nothing is ever lost.

Everything we do up to go-live is designed to ensure this doesn’t happen:

Detailed Solution Design: Before implementation, we create a detailed blueprint for the integration, which is approved by the brand. This proactive planning helps prevent potential issues from the start.

Rigorous Testing:
- Internal testing by our expert team
- Detailed User Acceptance Testing (UAT)
- Stress testing that simulates peak data volumes

Precise Cutover Planning: We develop a meticulous cutover plan that details the transition from the existing setup to the new integration, often planned down to second-by-second detail.

Rollback Capability: In the unlikely event of unexpected issues, we have a pre-prepared rollback strategy. This means we can quickly revert to the previous system configuration, address any problems, and then re-attempt the go-live.

Dedicated Support Period: Following the launch, we provide two weeks of heightened care, where our team:

- Proactively monitors the new integration
-Tracks and addresses any real-time errors
- Makes small, targeted tweaks to resolve any edge cases

This approach ensures that potential issues are anticipated and swiftly resolved, creating a reliable and smooth integration experience.

SOLUTION DESIGN

This is a fixed price.

Sets up the Build phase to be a success through a series of workshops and analyses facilitated by our team.

Deliverables:
- Detailed requirements of each integration including acceptance criteria.
- Visual integration diagram illustrating how data will move between systems.
- A fixed price quote for the Build phase

BUILD, UAT, GO-LIVE & HYPERCARE

This is refined to a fixed price at the end of Solution Design

Deliverables:
- We build a basic version of all streams at an accelerated pace to get you testing as soon as possible.
- We work with you to design a smooth cutover process to ensure business continuity.
- Post-go-live, we spend two weeks in hypercare, closely monitoring your new integrations and supporting your team.

ONGOING

DATA STREAMING

Ongoing monthly data streaming through the HighCohesion platform.

Includes unlimited user access to the HighCohesion online Control Panel. You’ll have full visibility of every single piece of data moving through the platform.

SUPPORT PLAN

After the successful go-live of new integrations, our customers sign up for our fixed-price Support Plan.

Deliverables:

Scalable to the level of support you need, the Support Plan is there to:

- Proactively monitor integrations for issues and solve those caused by third-party systems.
- Integrate configuration changes when you have new ways you want to use your data.
- Launch new features or services for your customers that impact integrations.

As you know all too well, every brand is unique and faces its own set of challenges.

We work at pace to make integrations painless, but what we don’t do is quick and dirty fixes.

Our integrations are built to last and prevent disruptions to your operations during implementation. This takes time, but you will receive a detailed and accurate timeline during the Discovery phase.

You’ll be introduced to your Solution Designer very early on in the process and they will be your main point of contact throughout the project and beyond.

However, every team member will have knowledge of your project and be able to assist you.